"I want to find out how to get the help and support I need."
We know it’s important to keep your independence and stay living in your own home for as long as possible.
We’ve put together some great advice, along with details of many services and support groups that can help you with this.
If you are not sure what support you need, or haven’t been able to find the right help, then we’d be happy to help.
You can contact us about yourself or someone, such as a family member, friend or health professional, can contact us on your behalf (if you have given your consent for them to do so).
Please get in touch by either of the following methods and leave your details:
We'll get back to you to discuss what kind of help you may need and give you some advice over the phone. We may also make a referral for a needs assessment.
To make sure we understand what your needs are, we’ll complete a needs assessment. You'll be asked about:
This will help us to work out:
Your needs assessment will give us an idea of the care and support you need, and we’ll be able to estimate how much it will cost.
The cost of your care and support is known as your personal budget. You will not have your personal budget amount confirmed until your financial assessment has been carried out.
You can, however, use the amount we estimate to put together a care and support plan - we’ll help you to do this.
The plan will show us how you intend to use the money to meet your care needs, and will be used alongside your financial assessment to confirm your final personal budget amount.
Once we have an idea of how much your personal budget will be, we will then carry out your financial assessment. There are 4 different financial assessments - the one you have depends on the type of care you need.
A financial assessment looks at your financial situation to work out if you can afford to pay anything towards your personal budget. Most people must contribute something towards their care, and some are required to pay the full amount.
We'll look at your care and support plan to check we are happy with how you have planned to spend your personal budget. We’ll then approve it and confirm the final amount for your personal budget in writing.