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Staying independent

Lifeline and response service

"I want to feel safe and independent at home."

5 - Organise your subscription

Once you have decided that Lifeline is right for you and considered whether you’d like the responder service or any equipment add-ons, follow the 4 simple steps below to begin your Lifeline subscription.

Subscribing to Lifeline is easy

Get in touch via email and tell us about your needs.

We'll tell you about our products at your free personal assessment and help you select the best ones for you.

We'll visit you to set up the equipment in your home and show you how it works.

Please note: your subscription payments only start when all your equipment is installed and working in your home.

  • Request a personal assessment

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    The first step to getting started with Lifeline is to contact us and request your free personal assessment.

    We might ask some questions about you, your living situation and your needs before your assessment, so we can make sure your assessment is tailored to you. We'll also be able to select and discuss the products that we feel would benefit you the most.

    You can get in touch by either of the following methods:

    Send your details via email to lifeline@eastriding.gov.uk

    Call Lifeline on (01482) 396040

  • Personal assessment

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    Your free personal assessment will be carried out over the telephone. We'll ask you about:

    • any concerns or difficulties you have
    • your health and any conditions you have
    • your home, to make sure that the products you have selected are suitable.

    We'll also discuss:

    • the plan you have requested to confirm that it is suitable for you
    • any equipment you have chosen and we'll answer any questions you may have
    • other products we have available if we think that you could benefit from using them.

  • Installation

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    Once we have agreed on the right plan and equipment for you, we'll arrange an appointment to demonstrate and install your products. Read more about the installation process.

  • Paying for your subscription

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    You do not need to pay anything until your base unit, and any add-on equipment, has been installed.

    You'll receive a quote for your subscription after your personal assessment. Learn more about payments and pricing.

Payments and pricing
Installation