Do you want to continue living at home?
We know it's important to stay as independent for as long as possible, in your own home.
"I want to feel safe and independent at home."
We know it's important to stay as independent for as long as possible, in your own home.
For extra peace of mind, you can add the responder service to your standard subscription.
The responder service is ideal for you if you do not have anyone who lives locally - within a 45-minute radius - to help you in an emergency.
It’s also a great add-on if your emergency contacts are often out of town on business, or go on holiday regularly. They’ll have the added comfort of knowing you won’t be alone if something unexpected happens.
Please note: this service was previously offered as part of the ‘gold’ plan.
A Lifeline operator will respond to your alarm call in the same way they do with the standard Lifeline service.
The Lifeline operator will take appropriate action based on the situation. They may:
The Lifeline operator stays on the line with you until they know the situation has been resolved, or someone has arrived at your home to help you.
Our responders are experienced and friendly staff who are employed by the council to carry out this specialist role.
All our responders have:
They are trained in:
Responders are not medically trained but will request the help of the emergency services if medical help is required.
If you decide to add the responder service to your subscription, you must also make it possible for our team of responders to be able to access your home in an emergency.
A key safe is the best way to provide this. This is a small box that can be opened with a code. It is fixed to the outside of your house and provides a quick and easy way for family members, care workers, emergency services and other authorised people to gain access to your home without delay.
Without a key safe, you would need to arrange to leave a key close to your house in a secure location.